Returns Form

Thank you for contacting us and we are sorry to hear you are not fully satisfied with your order.

Please read through the relevant returns information, then complete all sections of the returns form below. Then print two copies of this form and attach one to the outside of the parcel and enclose one inside your parcel.

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Unwanted Goods / Incorrectly Ordered Part

  • Under The Consumer Contracts Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. SGS has extended this to 60 days from the date of purchase.
  • You will be required to return the goods to us at your own cost.
  • Unwanted goods must be returned in a fully re-saleable condition and any packaging must be intact. We reserve the right to refuse an exchange or full refund if goods are not returned in a re-saleable condition or are damaged.
  • The goods will be legally your responsibility until the delivery of them has been accepted by SGS Engineering UK Ltd.
  • The Consumer Contract Regulations do not apply to business to business transactions. At SGS Engineering's discretion there may be a 30% handling fee and return delivery charge to pay for cancelled business to business orders.
  • You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order). This includes gas struts that have been modified to a specific length, set to a specific Newton value and adjustable gas struts where the gas has been adjusted.
  • If you have ordered the incorrect part or wish to return an order we will gladly exchange the product free of charge with just the carriage to pay. Some parts may be subject to a restocking fee - this is normally 20% of the product value.

You can see the full SGS Engineering Terms and Conditions here.

Damaged on Delivery / Defective Goods

  • Please report any damaged or faulty items to SGS within 24 hours of ordering and provide any information requested (eg photographs) within 24 hours.
  • If your product is faulty or covered under warranty any carriage costs incurred shipping the goods back will be refunded up to the amount of £5.30.
  • We will require a pre-collection photograph of your goods fully packaged before a collection can be arranged.

You can see the full SGS Engineering Terms and Conditions here.

Online Returns Form

Please note that our system is unable to check the validity of information. It is important that you check your information is correct.