UK Delivery Information

FREE Next Working Day Delivery on orders over £75 inc VAT*

*Applies to most of the UK except Scotland, Highlands, Islands and N. Ireland 

*Some orders over 30kg are not available for free next working day delivery due to their dimensions and weight. 


Products Ordered

  • The products you order determine the delivery method and duration for your order to reach you.
  • Once you reach the checkout, your delivery cost will be estimated based on your delivery postcode.
  • All items under 30kg can be delivered next day in the UK, except for Highlands, Islands and N. Ireland and will be FREE if your order value is ABOVE £75 inc VAT BEFORE delivery charge.
  • All our couriers have customer tracking capability, and you will be informed of tracking details once your order has been dispatched. 
  • Delivery times for products & specialist items may vary

    Delivery Cut offs are as followed:

    SGS Products - 4PM
    Stephill Products - 2:30PM
    ABAC & FPS Products - 12:30PM

Damage & Shortages

  • Customers are encouraged to check their orders as soon as possible and report any damage and/or shortages to us within 48 hours. Where possible provide as much evidence including photographs to support your claim. 

Heavy Items Over 60KG

Large heavy items are delivered by a specialist delivery company, with either 2 or 3 men delivery.

Items over 135KG are delivered on a 3 man service on the next available delivery slot. However, this will not necessarily be next day.
If a redelivery is required there will be a minimum redelivery charge of £25.

If there is a failed specialist delivery and the item is returned to us, there is unfortuantley a non-refundable £100 charge, due to transport and labour costs.

Orders Under £75 and under 30kg 

Delivery Type

Price

Next Working Day £6.98*
BEFORE 12 NOON £19.98 
BEFORE 10:30AM £24.98
BEFORE 09:00AM £27.98
Scotland and Highlands, Islands £9.98

Orders over £75 and under 30kg

Delivery Type

Price

Next Working Day FREE*
BEFORE 12 NOON £19.98
BEFORE 10:30AM £24.98
BEFORE 09:00AM £27.98
Scotland and Highlands, Islands £9.98
N.Ireland £39.98

Orders between 30kg to 60kg 

Destination

Delivery Time

Price

England & Wales Next Working Day FREE*
Scotland Postcodes - AB32-AB56 3 Working Days £39.98
Scotland Postcodes IV1-IV63, PA21-PA38, PH1-PH50 3 Working Days £49.98
BEFORE 09:00AM 3 Working Days £99.98
Scotland and Highlands, Islands 3 Working Days £99.98
Islands – GY, JE, IM 3 Working Days £99.98
N.Ireland 3 Working Days £49.98

Orders over 60kg (but under 135kg) Next Working Day

Destination

Delivery Time

Price

England & Wales Next Working Day £9.98
Scotland Next Working Day £79.98
Highlands & Islands Next Working Day Not Available N/A
N.Ireland Next Working Day Not Available N/A

Orders over 60kg (but under 135kg) 3-5 Days

Destination

Delivery Time

Price

England & Wales 3-5 Days FREE
Scotland 3-5 Days FREE
Highlands & Islands 3-7 Days £99.98
N.Ireland 3-7 Days £199.98


International Deliveries 

Unfortunately, at this time we do not ship internationally. Any orders placed will be cancelled if it includes an international shipping address. 


Delivery Attempts

Our delivery companies will deliver to the address given on your order (unfortunately, this cannot be amended once the order has been placed).

If they are not able to deliver, further delivery attempts will be made. Following further attempts, If you have not given special instructions ( eg. leave in a safe place or with a neighbour) your package may either be returned to us or, when possible, sent to a pick-up shop for you to collect.


Click and Collect 

If you wish to pick up your order from our Derby Trade Counter then please place your order by phone on 01332 576850 or complete an online form. 

Last Order Times 

Our last orders time for next day orders are 4pm, Monday to Friday on items that can be delivered next day. Items over 60kg, our courier does have an option to deliver on Saturday and Sunday for England & Wales.  

Working days are classed as Monday – Friday excluding Bank Holidays so items ordered before 4pm on Friday will be delivered on Monday and items after 4pm on Friday will be delivered Tuesday. 


Last Order Times 

Our last orders time for next day orders are 4pm, Monday to Friday on items that can be delivered next day. Items over 60kg, our courier does have an option to deliver on Saturday and Sunday for England & Wales.  

Working days are classed as Monday – Friday excluding Bank Holidays so items ordered before 4pm on Friday will be delivered on Monday and items after 4pm on Friday will be delivered Tuesday. 


Tracking of Orders

Once an order has been dispatched you will be notified of the courier and tracking number so you can track your delivery. Most of our couriers offer time slots and options around ‘leave safe’.  

Our heavy items orders over 60kg offer a pre-delivery call, live tracking, delivery to the room of your choice and removal of packaging. Please ensure you inspect your items before any packaging is removed from your property. 


Receipt of Your Order

Please ensure you inspect your items on arrival and record any issues. Contact us immediately if any items are damaged and take photographic evidence of any damages to forward to us on the day of delivery.  


Public Holidays and Busy Trading Periods

Once an order has been dispatched you will be notified of the courier and tracking number so you can track your delivery. Most of our couriers offer time slots and options around ‘leave safe’.  

Our heavy items orders over 60kg offer a pre-delivery call, live tracking, delivery to the room of your choice and removal of packaging. Please ensure you inspect your items before any packaging is removed from your property. 

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