- When will I receive my order?
- How do I track my order?
- How do I get free delivery?
- Can I choose a time for my delivery?
- How much does delivery cost?
- Will someone need to be in for delivery?
- Heavy items
- Damaged parcels
- Do you deliver on a bank holiday?
- Where is my local depot for collection?
UK Delivery Information
When will I receive my order?
All UK orders placed before 4pm will be shipped on a next working day delivery service although we endeavour to ship all orders on the day they are placed. Orders placed on a Friday will be delivered on the following Monday. Once your order has been dispatched we will email you a tracking number. Your delivery will arrive between 8am and 6pm the following working day, although this is not a guaranteed next day service.
How do I track my order?
Once your order has been shipped we will email you a tracking number and a link to the couriers website.
Most UK deliveries can be tracked at www.ukmail.com
Most international deliveries can be tracked at www.fedex.com/ai/track
How do I get free delivery?
Orders over £50 ex VAT will automatically have free delivery applied when you add to basket. Unfortunately this offer only extends to web orders with a delivery address in the UK mainland – N Ireland, Ireland, Highlands and Islands and International delivery addresses will have their exact carriage cost calculated during checkout. This does not include telephone orders or our re-gas service.
Can I choose a time for my delivery?
We can also ship on a before 9am, before 10:30am and before Noon service which can be selected during the checkout process.
UK delivery prices
The prices below are for 1kg which covers most vehicle gas struts. A smaller or great weight may alter the price which will be calculated exactly during checkout.
|UK||All except below||Next Day||£5.30|
|UK Over £50 ex VAT||All except below||Next Day||FREE|
|Parts of UK||AB, IV, KW, PA, PH, HS or KA||Royal Mail||£4.70|
|Isle Of Wight||PO30-41||Royal Mail||£4.70|
|N Ireland||BT||Royal Mail||£4.70|
|Isle Of Man||IM||Royal Mail||£4.70|
|Shetland Islands||ZE||Royal Mail||£4.70|
Will someone need to be in?
We ship on a next day courier service so a signature will be required on delivery. Please contact us if you would like the courier to leave your parcel in a secure location. If you are out at the first delivery attempt you will be left a card and the courier will try to deliver again the following day. If you recieve a card please contact us to re-arrange your delivery.
Heavy items will require the recipient to make arrangements to take delivery of the goods and may require the recipient to help the courier unload the item. For items that are delivered on a pallet the courier will leave the pallet as close to your door as possible.
Upon receipt of your order
You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign "Damaged" then contact us on the day of delivery.
Our couriers do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.
Where is my local depot for collection?
You can find your local UK Mail depot by entering your postcode at www.ukmail.com