Customer Service

  • PayPal Credit FAQ

    What is PayPal Credit? PayPal Credit is like a credit card, without the plastic. It’s a credit limit that’s attached to your PayPal account which you can use for your online purchases. What credit offers are available? If your basket is eligible, Read more
  • Pallet Tracking

    Thank you for your order Due to the size of your order your delivery has been sent with a pallet network and will be with you next working day. Unfortunately, the pallet networks do not offer real time tracking of your item, but you can contact our c Read more
  • Customer Service Contact Form

    Please contact us with your issue below or please call 01332 576 850 option 2. Our customer service team will reach out to you on the same day. If you have a previous issue reference please enter it into the subject line. For help tracking an order Read more
  • Order Cancellation Form

    You may cancel your order (or any part of it) for any reason before delivery, however, you may receive your order before you have time to cancel it. Please fill in our form below, contact us at support@sgs-engineering.com or call 01332 576 850 if you Read more
  • Returns Information

    What is your online refund policy? Subject to the below exceptions, SGS Engineering is happy to exchange or refund your purchase within 60 days of delivery. Your refund will be credited to the original payment card on the day of request but may ta Read more
  • UK Delivery Information

    When will I receive my order? All UK orders placed before 4pm will be shipped on a next working day delivery service although we endeavour to ship all orders on the day they are placed. Orders placed on a Friday will be delivered on the following M Read more
  • International Delivery Information

    International Prices The prices below are for 0.5kg which covers most gas struts. A smaller or greater weight will alter the price which will be calculated exactly during checkout. Afghanistan £9.98 Up to 5 Days N/A N/A Aland Islands £9.98 U Read more
  • Secure Shopping

    Extended Validation SSL Encryption Our checkout and secure areas of the website are encrypted with secure a secure connection, keeping your personal data safe. And we don’t store any credit card details on our servers - it’s only seen by the bank Read more
  • Warranty Information

    Gas Struts Power Team Tools & Equipment Hydraulic Press Tool Chests Repair or replacement Cover Defects present after customer takes delivery Defects present after customer takes delivery Defects present after customer takes delivery Read more
  • Privacy Policy

    SGS Engineering UK Ltd are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal info Read more

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