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Get 4 months to pay on baskets of £99+

Subject to status. Min monthly payment applies. Terms apply. UK residents only.

UK Delivery Information

COVID-19 Update

We are proud to be supporting our essential services with power tools and equipment. Although we are shipping parcels on a next day service there may be delays with our delivery partners and we apologise in advance if these delays affect you.

Please note: We are currently experiencing higher than normal call volumes so there may be a longer than average wait time. If you have a customer service issue the fastest way to contact us is through [email protected] and we will reply within 24-48 hours. Please do not email more than once about the same issue as it may delay our response. Thank you for your understanding,
The average call waiting time yesterday was: 18 minutes.

UK delivery prices

Please note - items delivered by our partners, such as Hyundai or Stephill, to non-mainland UK addresses may have an additional delivery surcharge. We will contact you after you have placed your order to advise you if there is any further charge.

Destination Weight Postcode Estimated Time Cost* inc Vat
UK Any All except below Next Working Day £6.99
UK Over £50 Up to 60kg All except below Next Working Day FREE
UK Pallet Deliveries (over 60kg) Any All except below 3-5 Days FREE
UK Under 30kg All except below Saturday £21.99
UK Under 30kg All except below Pre Noon £17.99
UK Under 30kg All except below Pre 10:30am £21.99
UK Under 30kg All except below Pre 9:00am £23.99
Scotland, N Ireland, Ireland, Guernsey, Jersey, Isle Of Man Under 2kg AB, IV, KW, PA, PH, HS or KA, BT, JE, GY, IM, PO Next Working Day £6.99
N Ireland Under 30kg   Next Working Day £21.99
Ireland Under 30kg   Next Working Day £23.99
Scotland Highlands Under 30kg   Next Working Day £21.99
Scotland 30-60kg AB32-AB56 Three Days £24+
Scotland 30-60kg IV1-IV63, PA21-PA38, PH1-50 Three Days £36+
N Ireland 30-60kg BT Three Days £45+
Highlands 30-60kg HS1-HS9, KW10-KW17, PA43-PA78, KW Three Days £96+
Guernsey, Jersy, Isle Of Man 30-60kg GY, JE, IM Three Days £96+
N Ireland 60kg + BT Three Days £144
Scotland 60kg + IV1-IV63, PA21-PA38, PH1-50 Three Days £144
Guernsey, Jersy, Isle Of Man 60kg + GU, JE, IM Three Days £192
Highlands 60kg + HS1-HS9, KW10-KW17, PA43-PA78, KW Three Days £288

When will I receive my order?

All UK orders placed before 4pm can be shipped on a next working day delivery service and we endeavour to ship all orders on the day they are placed. Orders placed on a Friday will be delivered on the following Monday.  Orders placed between 4:01pm on Friday and 4:00pm on Monday will be shipped on Monday for Tuesday. Once your order has been dispatched we will email you a tracking number.

Orders under 30kg will recieve a time slot from the courier.

Orders over 30kg will be delivered  between 8am and 6pm the following working day, although this is not a guaranteed next day service.

Orders over 60kg will be delivered on a 3-5 day service for free or on a next day service for £19.75 + VAT.

Deliveries will be made to an external ground floor kerbside location at your chosen address and a signature will be required upon delivery.

Heavy Items

You will be contacted by phone after ordering a larger item to confirm a delivery date before your order is dispatched. Large or heavy items are dispatched through a pallet network, so if we can't get in contact with you, we may be unable to send out your item on a next day delivery. Please be sure to include a working phone number with your order.

If you order a large item on a next day service and are not in to take delivery on the allotted day please contact us before the delivery date. Unfortunately, there may be a £15 delivery surcharge if the item has to be re-dispatched for another delivery date.

Heavy items will require the recipient to make arrangements to take delivery of the goods and may require the recipient to help the courier unload the item. For items that are delivered on a pallet the courier will leave the pallet as close to your door as possible.

Please note: Pallet deliveries to Northern Ireland will incur a £45+VAT custom fee which will be required prior to shipping. You will be contacted by phone or e-mail to discuss payment options.

How do I track my order?

Once your order has been shipped we will email you a tracking number and a link to the couriers website. Please contact our customer service team if you do not recieve this email.

How do I get free delivery?

Online orders over £50 ex VAT will automatically have free delivery applied when you add to basket. Unfortunately, this offer only extends to web orders with a delivery address in the UK mainland – N Ireland, Ireland, parts of Scotland, Highlands and Islands and International delivery addresses will have their exact carriage cost calculated during checkout. This does not include telephone orders or our re-gas service.

Can I choose a time for my delivery?

We can also ship on a before 9am, before 10:30am and before Noon service which can be selected during the checkout process.

Upon receipt of your order

You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign "Damaged" then contact us on the day of delivery.

Bank Holidays

Our couriers do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.