Terms and Conditions

Where to find information about us and our products

You can find everything you need to know about us, SGS Engineering (UK) Limited, and our products on our website before you order. We also confirm the key information to you in writing after your order, either by email, in your online account or on paper.

We don't give business customers all the same rights as consumers

For example, business customers can't cancel their orders, they have different rights where there is a problem with a product, and we don't compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

When you buy from us you are agreeing that:

We only accept orders when we've checked them.
Sometimes we reject orders.
We charge you when you order.
We charge interest on late payments.
We pass on increases in VAT.
We're not responsible for delays outside our control.
Products can vary slightly from their pictures.
You're responsible for making sure your measurements are accurate.
Where relevant, we will deliver products to you.
We charge you if you don't give us information we need or do preparatory work as agreed with us.
If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind plus extra rights under our guarantee.
You have rights if there is something wrong with your product.
We can change products and these terms.
We can suspend supply (and you have rights if we do).
We can withdraw products.
We can end our contract with you.
We don't compensate you for all losses caused by us or our products.
We use your personal data as set out in our Privacy Notice.
You have several options for resolving disputes with us.
Other important terms apply to our contract.

If you are a business customer this is our entire agreement with you

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.

We only accept orders when we've checked them

We contact you to confirm we've received your order and then we contact you again to confirm we've accepted it and dispatched the products.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because we can't verify your age (where the product is age-restricted), because you are located outside the UK or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order

You will own your product once we have received payment in full and the product has been successfully delivered to you.

If you are a business customer, you have no set-off rights

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

We charge interest on late payments

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we attempt to contact you as soon as possible to let you know and do what we can to reduce the delay. If the delay is likely to be substantial you can contact our Customer Service Team at https://www.sgs-engineering.com/enquiry/contactus or on 0133 257 6850 to end the contract and receive a refund for any products you have paid for in advance, but not received.

Products can vary slightly from their pictures

A product's true colour and image may not exactly match that shown on your device or in our marketing or its packaging may be slightly different from the image Gas struts are shown for illustration purposes only and will vary from the image shown.

You're responsible for making sure your measurements are accurate

If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct. Find information and tips on how to measure on our website or contact our Customer Service Team at https://www.sgs-engineering.com/enquiry/contactus or on 0133 257 6850.

Where relevant, we will deliver products to you

You may be required to pay extra for delivery. Our initial delivery charges are set out during the ordering process.

We will deliver the products to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the products left if you are out when we deliver. We cannot accept any liability for any loss or damage to the products once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).

We will aim to deliver the products by the date quoted for delivery, but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your products within 30 days from the day after we confirm acceptance of your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date or offer you a full refund.

If your products are being delivered by our specialist delivery carrier, AIT, and you are unable to receive the products as arranged with AIT and the products have to be returned to us, we will contact you to attempt redelivery and an additional charge of £49.99 will be payable by you for the redelivery.

Where the original delivery and any redelivery is arranged and you are unable to receive the products as arranged with AIT, we will provide you with a refund for the products less a deduction of £100 for the failed redelivery.

If your products are being delivered by Fedex and you are unable to receive the products as arranged with Fedex and the products have to be returned to us, we will contact you to attempt redelivery and an additional charge of £14.95 will be payable by you for the redelivery.

We charge you if you don't give us information we need or do preparatory work as agreed with us

We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery or installation or if you don't do preparatory work for installation, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower.

If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind plus extra rights under our guarantee

Your legal right to change your mind

For most of our products bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Our goodwill guarantee for consumers

In addition, we, SGS Engineering (UK) Limited, offer our UK consumer customers a goodwill guarantee for most products however they are purchased, which is more generous than your legal rights in the ways set out below. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see You have rights if there is something wrong with your product).

Your legal rights

How our goodwill guarantee is more generous

14 days to change your mind, online and telephone sales only.
30 days to change your mind however you bought the product.
You pay costs of return.

When you can't change your mind

You can't change your mind about an order for:

products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
goods that are made to your specifications or are clearly personalised, including gas struts that have been modified to a specific length, engraved or set to a specific Newton value and adjustable gas struts where the gas has been adjusted; or
goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind

If you change your mind about a product, you must let us know no later than 14 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know

To let us know you want to change your mind, contact our Customer Service Team on 0133 257 6850 or fill in the online form at https://www.sgs-engineering.com/enquiry/contactus.

You have to return the product at your own cost

You have to return your product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost unless we offered free returns when you bought the goods. You can:

Bring the product to our trading premises at 1 West Side Park, Belmore Way, Raynesway, Derby DE21 7AZ or by contacting our Customer Service Team at https://www.sgs-engineering.com/enquiry/contactus or on 0133 257 6850. You will need your email receipt and the card you paid with.
Send the product back to us using an established delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent the product and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price paid.
We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product

If you handle the product in a way which would not be acceptable in-store, we reduce your refund to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team at https://www.sgs-engineering.com/enquiry/contactus or on 0133 257 6850 can advise you on whether we're likely to reduce your refund.

When and how we refund you

We refund you within 14 days of receiving the product back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product

Return the product to us

If you think there is something wrong with your product, you must contact our Customer Service Team at https://www.sgs-engineering.com/enquiry/contactus or on 0133 257 6850.

Your rights and remedies if you are a consumer

We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

Up to 30 days: if your goods are faulty, then you can get a refund.
Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.

Your rights if you are a business

We warrant that on delivery, and for a period specified by the manufacturer of the product (warranty period), any products shall:

conform in all material respects with their description and any relevant specification;
be free from material defects in design, material and workmanship;
be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
be fit for any purpose held out by us.

Your remedies if you are a business

Unless an exception applies (see Exceptions to business customers' warranty) if:

you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the business customer warranty (see Your rights if you are a business);
we are given a reasonable opportunity of examining such product; and
you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.

Exceptions to business customers' warranty

We will not be liable for a product's failure to comply with the business customer warranty (see Your rights if you are a business) if:

you make any further use of such product after telling us it is non-compliant;
the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
the defect arises because we followed any drawing, design or specification supplied by you;
you alter or repair the product without our written consent; or
the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

We can change products and these terms

Changes we can always make

We can always change a product:

to reflect changes in relevant laws and regulatory requirements; and
to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the product.

Changes we can only make if we give you notice and an option to terminate

We can also make the following types of change to the description of the products or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team at https://www.sgs-engineering.com/enquiry/contactus or on 0133 257 6850 to end the contract before the change takes effect and receive a refund for any products you've paid for in advance but won't receive.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product

We do this to:

deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements; or
make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate

We contact you in advance to tell you we're suspending supply unless the problem is urgent or an emergency. If we suspend the product for longer than one week in any one month, we adjust the price so you don't pay for it while it's suspended. If we suspend supply, or tell you we're going to suspend supply, for more than one week you can contact our Customer Service Team at https://www.sgs-engineering.com/enquiry/contactus or on 0133 257 6850 to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw products

We can stop providing a product. We will let you know at least one month in advance, and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product;
you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect a product ("click and collect") but you don't do this within 14 days then (unless the product is made to your specifications or is clearly personalised) we treat your order as cancelled and refund the purchase price, see If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind plus extra rights under our guarantee.

We don't compensate you for all losses caused by us or our products

Our liability to consumers

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your products, which you could have avoided by correctly following the installation or maintenance instructions.
A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Your rights if you are a business.

Our liability to businesses

If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:

we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

Losses we never limit or exclude

Nothing in these terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
defective products under the Consumer Protection Act 1987; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods

Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice available at https://www.sgs-engineering.com/privacy-policy.

You have several options for resolving disputes with us

Our complaints policy

Our Customer Service Team at https://www.sgs-engineering.com/enquiry/contactus or on 01332576850 will do their best to resolve any problems you have with us or our products.

You can go to court

These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer, we can claim against you in the courts of the country you live in. If you are a business, you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product

We'll tell you in writing if this happens and if you are a consumer, we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this

If you are a consumer, you cannot transfer our consumer guarantee to a new owner/third party of the product. If you're a business, you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.

Nobody else has any rights under this contract

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.